Functieomschrijving

Searching an IT support technician/engineer with hands-on knowledge of technical support in a variety of areas, from computer hardware to network infrastructures.

The IT support technician will be responsible for providing second line to ensure maximum continuity of daily service. You are familiar with products ranging from computer applications to server based services and are able to quickly gain in-depth knowledge of applications and hardware.

Primary Job Responsibilities
-Work in a team to provide professional, courteous and rapid second line IT support
-Answer first line questions from colleagues
-Install, configure, monitor and maintain computer systems and local network
-Redirect or escalate support requests as needed to the appropriate teams in the IT organization
-Provide laptops, cell phones, accounts and access rights for new employees and terminate those in case people exit our organization
-Pro-actively provide information to users on the progress of outstanding support calls
-Create and maintain current technical and procedural documentation
-Manage Vendor contracts and order hardware & software to keep inventory up-to-date
-Provide assistance with vendors? technical support
-Maintain equipment in meeting rooms
-Manage the development environment, a server based computing environment for ca. 60 users in multiple time zones, using:
o Citrix MetaFrame, Presentation Server 4.5
o VMWare ESX 3.5
o Nagios monitoring software
o NetApp SAN storage